Welcome to Air Free Tires
Please choose from three options

Emails get lost sometimes.

If you submitted a Help Desk Ticket either by email or using one of our forms, then you will get an email confirmation. If you don't have an email confirmation with in 48 hours then most likely our reply did not make it back to you. This is usually because of spam filters somewhere along the line from us to you.

If you used our Help Desk or form on the website to submit a Help Desk Ticket:
Log into the Help Desk and use your username and password  to review our reply or to make an update.

If you sent an email to us to start a Help Ticket:
You can go to www.airfreetires.com/helpdesk and use the retrieve password function to get the password and username our software created for you when you emailed us

If you started a Help Desk Ticket by Phone or Voice Message:
If you left us an email address, you will get a confirmation via email when we convert the voice message into a help ticket. If you do not get a confirmation within 48 hours, we may still have answered you but the email address may be no good or the spam filters may have gotten it. In either case, you can log into www.airfreetires.com/helpdesk and use the retrieve password function as above.

If you did not leave us an email address, then some one will try to call you back. Air Free associates are trained to try and resolve every ticket if they can on the first try. Please help, by being describing as much as you can. Our policy if we don't get a hold of you is to leave as detailed a message as possible and mark the ticket as "resolved". This puts the ball back in your court if further contact is needed from your end.